Refund policy

 

Return & Refund Policy

At Velvet Loop Vintage, every bundle is individually curated with care, love, and intention. Each item is hand-selected based on the style preferences, mood board, and sizing information provided by the customer during checkout. Because all items are pre-loved, vintage, and one-of-a-kind, we do not offer refunds, returns, or exchanges for change of mind, incorrect sizing, or general dissatisfaction with style.

Please read the policy carefully before placing your order.

No Returns or Exchanges

Due to the unique and secondhand nature of the items sold at Velvet Loop Vintage, all sales are final. We do not accept returns or exchanges for the following reasons:

• Change of mind or style preference

• Fit or sizing issues

• Wear and tear typical of vintage and pre-loved clothing

• Colour variations due to lighting or screen differences

We strongly encourage customers to provide accurate and detailed sizing information, as well as a clear and up-to-date mood board or Pinterest link to ensure the most aligned and personalised curation possible.

Faulty or Damaged Items

While every item is carefully inspected before being packed and sent, occasionally faults may be missed due to the secondhand nature of the garments. If you believe an item in your bundle is genuinely faulty, we’re happy to review your concern on a case-by-case basis.

To be eligible for a review:

• The fault must be significant and undisclosed (e.g. large tears, broken zippers, major stains)

• You must contact us within 30 days of receiving your bundle

• You must include your order number, a detailed description of the issue, and clear photographs showing the fault

If the issue qualifies as a genuine fault, and it was not previously disclosed or reasonably expected from a secondhand item, we may offer one of the following at our discretion:

• A partial refund

• A full refund for the affected item

Please note:
Minor imperfections such as natural fading, light wear, or minor fabric pilling are considered part of the charm and history of vintage garments and will not be deemed eligible for refund.

Timeframes & Conditions

• Refund requests must be submitted within 30 days of your order being delivered

• Requests made after this timeframe will not be considered

• We reserve the right to deny refund requests where items show signs of misuse, damage after delivery, or where the fault does not meet the conditions outlined above

Need Help?

If you're unsure about sizing, what to include in your mood board, or how to make the most of your bundle, we’re here to help before you place your order. Please don’t hesitate to get in touch at velvetloopvintage@gmail.com.